At Wildly Handy Aus, we want you to shop with confidence. That's why we offer a 14-Day Risk-Free Money-Back Guarantee, a 12-Month Warranty on eligible products, and all the protections provided under the Australian Consumer Law.

14-Day Risk-Free Money-Back Guarantee

If you change your mind about your purchase, you may request a return within 14 days of delivery.

To be eligible for a change-of-mind return:

• Your return request must be made within 14 days of delivery.
  
• The item must be returned in good condition, with all original accessories and packaging where possible.
  
• Return shipping costs are the responsibility of the customer unless the item is faulty, damaged or incorrect.
  
• Once your returned item has been received and inspected, your refund will be processed to your original payment method.
  

12-Month Warranty

Unless otherwise stated on the product page, all eligible products purchased from Wildly Handy Aus are covered by a 12-Month Warranty from the date of delivery against defects in materials and workmanship under normal household use.

If your product develops a manufacturing fault during the warranty period, we'll work with you to provide an appropriate solution. Depending on the nature of the fault, this may include:

• Repair
  
• Replacement
  
• Refund (where required under Australian Consumer Law)
  

The Warranty Does Not Cover:

• Normal wear and tear or cosmetic damage resulting from everyday use.
  
• Damage caused by misuse, accidents, neglect or improper storage.
  
• Damage caused by using the product in a manner inconsistent with the supplied instructions.
  
• Damage caused by unauthorised repairs, modifications or alterations.
  
• Damage caused by incorrect power supplies, incompatible accessories or improper installation (where applicable).
  
• Damage caused by external events such as fire, flooding, power surges or accidental damage.
  

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, defective or you receive the wrong item, please contact us as soon as possible.

To help us assess the issue quickly, we may ask you to provide photos or a short video of the problem.

If the product is found to be faulty or does not meet the consumer guarantees under Australian Consumer Law, we'll provide an appropriate remedy in accordance with your legal rights.

If a faulty item needs to be returned, Wildly Handy Aus will cover the reasonable cost of return shipping.

Situations Where Returns May Not Be Accepted

Returns or refunds may not be available where:

• The product has been damaged through misuse, neglect or improper use.
  
• The product has been modified or altered after delivery.
  
• The issue was clearly disclosed before purchase.
  
• The return request is made outside the 14-Day Risk-Free Money-Back Guarantee and is not related to a manufacturing fault or your rights under Australian Consumer Law.
  

How to Request a Return or Warranty Claim

To request a return, refund or warranty claim, please contact us via our Contact Us page and include:

• Your order number
  
• A description of the issue
  
• Photos or a short video where applicable
  

We aim to respond to all enquiries within 1–2 business days.

Refund Processing

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the funds to appear in your account, depending on your financial institution.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have your goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Our 14-Day Risk-Free Money-Back Guarantee and 12-Month Warranty are provided in addition to your rights under Australian Consumer Law and do not limit those rights.

Questions?

If you have any questions about our Refunds, Returns & Warranty Policy, please contact us via our Contact Us page.

We're always happy to help.