At Wildly Handy Aus, we want you to shop with confidence. That's why we offer a 14-Day Risk-Free Money Back Guarantee, in addition to your rights under Australian Consumer Law.

14-Day Risk-Free Money Back Guarantee

If you receive your order and change your mind within 14 days of delivery, you may request a return for a refund.

To be eligible for a change-of-mind return:

• The item must be returned within 14 days of delivery.
• The item must be in good condition and include all original accessories and packaging where possible.
• Return shipping costs are the responsibility of the customer.

Once the returned item has been received and inspected, your refund will be processed to your original payment method.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, defective, or you receive the wrong item, please contact us as soon as possible.

We may request photos or videos to help assess the issue and provide the quickest solution.

Where a product is found to be faulty or does not meet the consumer guarantees under Australian Consumer Law, we will provide an appropriate remedy, which may include:

• A replacement
• A repair
• A refund

If a faulty item needs to be returned, Wildly Handy Aus will cover the reasonable cost of return shipping.

Non-Returnable Situations

Refunds or returns may not be available where:

• The product has been damaged through misuse, neglect, or improper use.
• The product has been modified or altered after delivery.
• The issue was clearly disclosed before purchase.
• The return request falls outside our 14-Day Money Back Guarantee and is not related to a fault covered by Australian Consumer Law.

How To Request A Return

To request a return or refund, please contact us via our Contact Us page and include:

• Your order number
• A description of the issue
• Photos or videos where applicable

We aim to respond to all enquiries within 1–2 business days.

Refund Processing Times

Approved refunds are processed back to your original payment method.

Please allow 5–10 business days for the funds to appear in your account, depending on your financial institution.

Questions?

If you have any questions about our Refund & Returns Policy, please contact us through our Contact Us page and our team will be happy to assist.